Shipping policy
Dispatch
All orders are packed and dispatched from Sydney, Australia, within 1-3 business days (excluding weekends and public holidays).
Shipping Options (Australia)
We offer tracked shipping Australia-wide.
- Standard Shipping (Tracked): $10 AUD
- Express Shipping (Tracked): $15 AUD
Tracking details will be emailed to you once your order has been dispatched.
Estimated Delivery Times (Australia)
Delivery timeframes are estimates from dispatch, not from the date your order is placed.
Standard Shipping (Tracked)
- NSW / ACT: 2-4 business days
- QLD / VIC / SA / NT / WA / TAS: 3-6 business days
- Regional / remote areas: Please allow an additional 1-3 business days
Express Shipping (Tracked)
- NSW / ACT: 1-2+ business days
- QLD / VIC / SA / NT / WA / TAS: 1-3+ business days
- Regional / remote areas: Please allow an additional 1-2 business days
Please note that delivery timeframes are estimates only and may vary depending on your location.
Order Tracking
Once your order is on its way, you'll receive a shipping confirmation email with your tracking details.
If you haven't received your tracking email, please check your spam or junk folder before contacting us at hello@ashleighlemon.com.
Delays & Delivery Information
While we do our best to ensure your order arrives as quickly as possible, delivery delays may occasionally occur due to carrier disruptions, peak periods, public holidays or unforeseen circumstances.
Please ensure your shipping address is correct before completing your purchase.
If you notice an error in your shipping details, contact us at hello@ashleighlemon.com as soon as possible. We'll do our best to update your address before your order is dispatched.
Lost or Delayed Parcels
If your parcel is taking longer than expected, we recommend checking your tracking information for the latest updates.
If your parcel appears lost or significantly delayed, please email hello@ashleighlemon.com with your order number, and we'll assist you in investigating the issue with the shipping carrier.
International Shipping
We're currently shipping within Australia only.
International shipping is coming soon. Stay tuned!