Refund policy

At Ashleigh Lemon, we hope you love your pieces as much as we do. If something isn't quite right, we're happy to offer store credit on eligible change-of-mind returns.

To begin your return, please email hello@ashleighlemon.com with your order number and reason for return.

Conditions of Return

  • Return requests must be submitted within 7 days of receiving your order.
  • Once your return has been approved, items must be posted within 7 days.
  • Items must be unworn, unwashed and in their original condition.
  • All original tags and hygiene liners must remain attached.
  • Items must be free from makeup, deodorant, perfume and other marks.
  • Items must be returned in their original packaging.
  • Return postage is at the customer's expense for change-of-mind returns.
  • Eligible change-of-mind returns will be issued as store credit. Refunds to the original payment method are not offered for change of mind.

Online Returns Process

  1. Submit a Return
    Email hello@ashleighlemon.com with your order number and reason for return within 7 days of delivery.
  2. Pack Your Return
    Once approved, securely package your items in their original packaging, ensuring all tags and hygiene liners remain attached.
  3. Post Your Return
    Post your return within 7 days of receiving approval, using a tracked postage service. Return postage is at the customer's expense for change-of-mind returns.
  4. Receive Your Store Credit
    Once your return has been received and inspected, store credit for the purchase price of eligible items (excluding original shipping costs) will be issued via email.

Faulty or Incorrect Items

If you believe you've received a faulty, damaged or incorrect item, please contact us at hello@ashleighlemon.com with your order number, a description of the issue and, where possible, supporting photographs.

Our team will assess the issue and provide instructions for the next steps.

Where an item fails to meet Australian Consumer Law guarantees, we will provide the applicable remedy, which may include a repair, replacement or refund. Reasonable return postage costs will be reimbursed where required by law.

Our change-of-mind return conditions and time limits do not restrict your rights under Australian Consumer Law.